We understand that you will be eager to receive your christening order, so, except where stated, everything shown on our web site is available from stock for immediate despatch worldwide, but please do allow sufficient time for your order to reach you.
Our aim is to despatch all orders as soon as possible, usually within 24 hours of receiving your order and cleared payment.
Orders for destinations within the UK and Europe should normally be received within 7 days, but please allow sufficient time for delivery, in case of unforeseen postal delays.
Orders for destinations outside Europe will be despatched by Air Mail. The despatch date will be advised by email and orders should normally be received within 12 working days of despatch, but please allow sufficient time for delivery, in case of unforeseen postal delays.
If early delivery is essential for a specific date, please advise us in the additional information box on the order form. If this information is not provided, we cannot accept returns, due to late delivery, from outside the European Union.
You will be notified if we know that there is likely to be any delay in delivery.
All consignments are meticulously checked, packed with the utmost care, and leave the House of Honfleur in good condition. In the unlikely event of goods being damaged in transit, please contact us immediately upon receipt and also notify the carrier of any damage.
Any claim for defective goods must be made within 7 days of receipt.
All claims for lost goods must be reported within 14 days of despatch or, for overseas orders, within 7 days of the expected delivery date notified to you by email.