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Terms & Conditions

CREDIT CARD SECURITY

Your credit card details are only seen by our Secure Credit Card handler and the relevant bank. These details are not passed to The House of Honfleur, or anyone else, thereby ensuring total security and confidentiality.

However, if you are concerned about supplying your credit card details on the internet, we are happy to receive your order and payment by telephone or by Paypal.

DELIVERY

Goods will be dispatched upon receipt of cleared payment.

Our aim is to dispatch all goods as soon as possible, usually within 24 hours of receiving your order and cleared payment.

Orders for destinations within the UK and Europe should normally be received within 7 days, but please allow sufficient time for delivery, in case of unforeseen postal delays.

Orders for destinations outside Europe are dispatched by Air Mail. Dispatch date will be advised by email and orders should normally be received within 12 working days of despatch, but please allow sufficient time for delivery, in case of unforeseen postal delays.

If early delivery is essential for a specific date, please advise us in the additional information box on the order form. If this information is not provided, we cannot accept returns, due to late delivery, from outside the European Union.

You will be notified if there is likely to be any delay in delivery.

All consignments are meticulously checked, packed with the utmost care, and leave the House of Honfleur in good condition. In the unlikely event of goods being damaged in transit, please contact us immediately upon receipt and also notify the carrier of any damage.

Any claim for defective goods must be made within 7 days of receipt.

All claims for lost goods must be reported within 14 days of dispatch or, for overseas orders, within 7 days of the expected delivery date notified to you by email.

SALE GOWNS

Orders for Sale items are processed on a “first come, first served” basis. Please email or telephone before ordering these items. Items reserved in this way will be held for 7 days pending payment.

PAYMENT

All prices are in Pounds Sterling.

Payment for international orders will be converted from Pounds Sterling into your local currency by your credit card company.

RETURNS POLICY

We are a small, family run, business and not a large mail order company, so it would be helpful if customers did not buy several items with the intention of returning some of them. If you are unable to make up your mind on style or size, please contact us and we will be happy to supply any additional information or measurements which might help you in your decision, and save both you and us unnecessary expense.

If you still consider it necessary to order more than one style or size in order to make your decision, outfits which you decide not to keep must be returned within 3 days of receipt and there will be a small re-stocking charge of £5 for each outfit returned to cover the extra work involved and the disappointment caused to other customers, due to the items being out of stock.

If you need to return an item for any other reason, please notify us by email as soon as possible, with details of the problem.  We will supply you with a returns number and instructions for returning the item.

It is the responsibility of the customer to pay the return postage and to ensure that returned items reach us safely and in good condition. We suggest that a registered mail service is used, as we cannot take responsibility for returned items lost or damaged in the post.

The address for returns is:
Returns Department,
The House of Honfleur,
29 Rue de L’Europe,
50850 Ger,
France.

If an item is returned unused and in perfect condition, in its original packaging, postmarked within 14 days of receipt for UK and EU orders and within 7 days of receipt for all other orders, we will refund the purchase price of the item.

Goods returned from outside the UK and EU postmarked within 8 to 14 days of receipt will incur a restocking charge of 20% of the purchase price of the item.

Goods returned within 15 to 28 days of receipt, or attempted delivery, will incur a restocking charge of 50% of the purchase price of the item.

After 28 days no refund will be made.

If returning items from an address outside the European Union, please ensure that the package is marked “Returned Goods” in large letters to avoid customs duty being charged on imported goods. Any customs duty and tax levied on returns will be deducted from the amount refunded.

All consignments are meticulously checked, packed with the utmost care, and leave the House of Honfleur in good condition.

Any goods returned with marks of any kind will incur a cleaning charge. No refund will be made for goods which have been worn or damaged, these will be shipped back to the customer at their expense.

Please note that, for obvious reasons, we cannot accept the return of knickers or tights.

CUSTOMER SERVICES

If you have any problems or questions concerning your order, you may contact us by email at support@honfleur.co.uk or by telephone on +44 (0)1444 316058, between 0800 and 1900 seven days a week. Calls to this number are charged at the standard rates.  As we are a small business, this number may on occasion be answered by our answering machine. In this event please leave a message (just your name and telephone number, if you prefer), and we will call you back as soon as we can – normally the same day.

COMPLAINTS POLICY

We believe in communicating with our customers and welcome all feedback  and suggestions for improvements to our service and our web site.

If you should have a complaint about our goods or service, please contact our Customer Services Department by email or telephone on the  number given under “Customer Services” above.

We will acknowledge your complaint on receipt and will endeavour to resolve all complaints as speedily as possible.

PRIVACY POLICY

We believe in your right to privacy and are committed to protecting this right.

The information you supply will only be used to process your order and to provide you with information regarding that order.

Your details, including your email address, will not be passed to any other person or organisation.

We will only use your email address to communicate with you regarding your order. Once this order is complete you will receive no further unsolicited emails from us.

As stated above, any credit card details which you supply are only seen by our Secure Credit Card handler and the relevant bank. These details are not passed to The House of Honfleur, or anyone else, thereby ensuring total security and confidentiality.

Our shopping basket system uses a “cookie” which will be stored on your browser and used to identify you on subsequent visits to our site. If you are concerned about this, you can usually modify your browser settings to prevent it accepting cookies.

If you have any questions regarding this policy, please email us at:  support@honfleur.co.uk  or contact our Customer Services Department on +44 (0)1444 316058.

APPLICABLE LAW

All transactions are governed by the law of England irrespective of the place of delivery.

STATUTORY RIGHTS

These terms and conditions in no way affect or diminish your normal statutory rights.

Company Registered in England and Wales No: 3751065. VAT Registration No: 736 0849 71